The tour was good and the places shown were very nice. However, few areas for improvement remain:
While our tour guide David was nice and helpful, his english could have been better. Many times it was hard to understand him.
Also, a lot.. of time (3-4 hours a day) was wasted bringing the tour bus back to calgary after day trip in Banff or Jasper - however, some tourists got hotels in Banff/Jasper, while we got hotel in Calgary. Not sure why we didn't get a hotel in Bannf/Jasper (aside from one day). So we spent a lot of extra time in the bus going back and forth. This could have been planned better. I understand the cost aspect but don't know why some tourists got better treatment than others?
The driver - Mike - was excellent.
The Clarion hotel in Calgary was older but ok for the price paid. The hotel in Jasper was nicer.Read full review
My only complaints are:
1) The Clarion Hotel & Conference Centre scored so low in my books. Maybe just 5 out of 10.
2) The Robson Inn didn’t have elevators. Difficult for seniors to carry luggage’s up their 2nd floor rooms thru the stai..rs.
3) Although aware from the start that this tour have many Chinese tourists, the two guides we had can speak English but not fluently as most of the time We (non-Chinese) can not understand the words because of their very thick Chinese accent.
Our bus driver Mike was great.Read full review
My family and I joined the three days Rockies tour. Tour guide change everyday. I am not sure it's normal or not. Second and Third day tour guides are nice.
I have rated 3 stars because the itinerary which they covered could be covered in 3 days instead of 4 days they wasted much of time travelling to and from Calgary in that time we would have covered more places and clarionhotel was below sta..ndard
But the tour guides were nice they were right on time each day no problem with the guides.whatever they have told to delivered they delivered on the first day also they were on time to take usRead full review
Great trip and the Rockies/Banff are amazing. We were explicitly and unnecessarily told to print the eticket which wasn't possible while travelling and although I was told on query just to have it on my phone no one ever asked as they had a.. list of attendees! The gondola was 'optional' and I elected not to do it due to the weather - being told there was a hot spring next door so I could bring a swimsuit would have been useful!Read full review
The tour was excellent the tour guides were courteous and conducted professionally. The reservation of front seats in the tour bus for certain preferential customers should be transparent to avoid commotion in the bus.