100% The itinerary was well planned and the accommodations were great.
By: Guoquan Wang | Fri May 24, 2024 at 12.00 AM
We did our first 7-day trip and we had a wonderful 7 days. The entire trip was well organized.
The itinerary was well planned and the accommodations were great.
All of the tour guides (Michael, Simon and Kelvin) and drivers were respons..ible and
enthusiastic. On the day we were supposed to visit Columbia Icefield, it stormed
really hard and washed the road away. As a result, we were initially supposed to be
in the bus for the entire day. But Simon and the driver were able to solve the issue
and as a result we were able to do all that we had planned for that day, and we are
so grateful. Overall, I highly recommend and we are already looking
for another adventure.Read full review
100% The itinerary was well planned and the accommodations were great.
By: Guoquan Wang | Fri May 24, 2024 at 12.00 AM
We did our first 7-day trip and we had a wonderful 7 days. The entire trip was well organized.
The itinerary was well planned and the accommodations were great.
All of the tour guides (Michael, Simon and Kelvin) and drivers were respons..ible and
enthusiastic. On the day we were supposed to visit Columbia Icefield, it stormed
really hard and washed the road away. As a result, we were initially supposed to be
in the bus for the entire day. But Simon and the driver were able to solve the issue
and as a result we were able to do all that we had planned for that day, and we are
so grateful. Overall, I highly recommend and we are already looking
for another adventure.Read full review
An incredible experience. The tour had the perfect balance of hikes, optional activities and relaxation time. The two guides were amazing at their jobs.
100% Our tour guide
The driver drove smoothly and we felt safe
By: Anonymous | Wed Apr 24, 2024 at 12.00 AM
Was on a Banff tour from 28 to 29 March 2024. Our tour guide, Michael,
was most helpful and managed the tour very well.
We also appreciated the seamless transition from English to Mandarin.
We didn’t feel like we missed any information.. despite the bilingual narratives.
He also patiently helped us put on the spikes to be able to walk on the snow.
The driver, Joe, drove smoothly and we felt safe even it it was snowing a lot on our way to Calgary. We enjoyed the tour very much.Read full review
100% Our tour guide
The driver drove smoothly and we felt safe
By: Anonymous | Wed Apr 24, 2024 at 12.00 AM
Was on a Banff tour from 28 to 29 March 2024. Our tour guide, Michael,
was most helpful and managed the tour very well.
We also appreciated the seamless transition from English to Mandarin.
We didn’t feel like we missed any information.. despite the bilingual narratives.
He also patiently helped us put on the spikes to be able to walk on the snow.
The driver, Joe, drove smoothly and we felt safe even it it was snowing a lot on our way to Calgary. We enjoyed the tour very much.Read full review
100% Our tour guide
The driver drove smoothly and we felt safe
By: Anonymous | Wed Apr 24, 2024 at 12.00 AM
Was on a Banff tour from 28 to 29 March 2024. Our tour guide, Michael,
was most helpful and managed the tour very well.
We also appreciated the seamless transition from English to Mandarin.
We didn’t feel like we missed any information.. despite the bilingual narratives.
He also patiently helped us put on the spikes to be able to walk on the snow.
The driver, Joe, drove smoothly and we felt safe even it it was snowing a lot on our way to Calgary. We enjoyed the tour very much.Read full review
100% Our tour guide
The driver drove smoothly and we felt safe
By: Anonymous | Wed Apr 24, 2024 at 12.00 AM
Was on a Banff tour from 28 to 29 March 2024. Our tour guide, Michael,
was most helpful and managed the tour very well.
We also appreciated the seamless transition from English to Mandarin.
We didn’t feel like we missed any information.. despite the bilingual narratives.
He also patiently helped us put on the spikes to be able to walk on the snow.
The driver, Joe, drove smoothly and we felt safe even it it was snowing a lot on our way to Calgary. We enjoyed the tour very much.Read full review
100% Our tour guide
The driver drove smoothly and we felt safe
By: Anonymous | Wed Apr 24, 2024 at 12.00 AM
Was on a Banff tour from 28 to 29 March 2024. Our tour guide, Michael,
was most helpful and managed the tour very well.
We also appreciated the seamless transition from English to Mandarin.
We didn’t feel like we missed any information.. despite the bilingual narratives.
He also patiently helped us put on the spikes to be able to walk on the snow.
The driver, Joe, drove smoothly and we felt safe even it it was snowing a lot on our way to Calgary. We enjoyed the tour very much.Read full review
Yongbin is our guide and he is kind and helps us with all the sights detection.
It is a good experience with him. recommend to join western tours when you are in Calgary.
Marvelous trip! Though the weather wasn't great the warmth of the crew and the good atmosphere made it an awesome experience! I wish I can come back soon, 100% recommended!
Did the 4 days stunning autumn rockies tour. This company is EXTREMELY well-organized and perform attentive and quick customer service. It was my first time solo-travelling — I had my reservations about the reliability of this company and.. whether or not they will deliver or reach on time (given that the tour had no reviews during the time of my booking). Now that I’m on the third day, I am glad to have done it with these guys.
They answered my customer service questions past business hours on live chat. I lost service once while calling them and they called me back (which is more than some other companies). I also got lost during the tour and called customer service and they successfully navigated me back.
Really great company, could not recommend enough. Tour guides were great all were on time, kind and professional. Wanted to give a particular shoutout to Jesse, who was super friendly and warm.
One feedback for the company: it was sometimes hard to hear that tourguide’s voice on the bus intercom. Also, I would like to hear more facts about the ecology of the mountains.
All tour guides spoke in both english and Mandarin.
One tip: the multi day tour I booked didn’t have reviews. Don’t let this stop you from booking — they coordinate the multi day tours so that they fall within the same schedule as one day tours. If you want to read reviews, check out the one day tour reviews.Read full review
My mom and I took a 6-day tour in August, the best season to
explore Calgary I guess. The seamless integration of their mobile app into
their operational system was brilliant, enhancing the overall customer experience.
The buses were ..spacious and new, and you could even pre-select your seats through
the app. The hotels we stayed at were well-chosen, centrally located, and tidy.
I want to especially commend Jingying (Jamie) for her diligence and thoughtfulness.
She took care our 2-day excursion in Jasper. She went above and beyond, guiding us to the right spots in some destinations where we might have been lost instead of
merely waiting at the bus. She actively ensured that everyone managed
their time well, especially some latecomers. Her work ethic is highly appreciated.
Overall, it was a great experience.Read full review