Tour guide was awful. Would constantly repeat himself and not give anyone much freedom to look around. We were not told until we arrived that we would not be able to go on the maid of the mist, which was the main reason for booking this tou..r.
We were picked up 20 minutes late and picked up over half an hour late at the airport to be dropped back off at our hotel.Read full review
Great Guide man. Alejandro garzon. He did all possible to keep us satisfied. The tour, Bad scheduling, all in hands of a guide, not supported by anyone. Did not followed the offered service. Changes of plans. Planning on the knees on the ro..ad. It was a 18 hours tour. We took 14 hours on the road, so we had 4 hours to be at Niagara. The tour was not supposed to cross Canadian frontier. We crossed. It took us more than 2 hours waiting for migration issues. On the line and on migration offices. We lost 1.5 hours waiting for he guide to found ticket offices to go to a tour under the waterfalls. It was the first time he bought the tickets. It took us another 1.5 hours hours to go under and we had 45 minutes to eat. So we had 15 minutes to admire Niagara falls. None else could support the guide to get tickets before our arrival. We could save 1.5 hours of our tour. None told us our guide to do not cross the frontier. Some people of the tour couldn't go through because lack of documents, they stayed at USA without guide. A boat trip was included. The boat was not operating, it is understandable, but none informed us about it when I bought the tickets. I will not recommend this tour to anyone. We were supposed to arrive at 10 pm, we arrived at 1 am, 3 hours late. I paid around 400 USD for 2 tickets, I will be pleased to get a refund of my money back as we did not get what we purchased.it was a bad experience.Read full review
En general el tour es bueno y el guía fue muy amable, sin embargo hago algunas sugerencias que podrían mejorar la experiencia de los participantes:
1. En la página antes de hacer la compra se debería especificar que países requieren v..isa para pasar a Canadá, y en caso de no tenerla cual es el plan.
2. En el lado Canadiense el tour ofrece un buffet basta te completo en el Sheraton, sin embargo para el lado americano solo se cubren 15 dolares en HardRock que no alcanzan ni para la mitad del almuerzo, deberían hacer que sea equivalente.
3. Nosotros hicimos en el lado americano la atraccion Caverns of the winds, sin embargo por poco y la perdemos porque el guia no nos avisó de su existencia. Al llegar de regreso descubrimos que habia otra caida de agua que habriamos podido visitar pero realmente falto informacion.
4. Algo que debe cambiarse es la hora de regreso, nuestro vuelo era 5 pm, entonces llegar a las 4 pm habria sido perfecto dado que ya estaban los pasabordos impresos y nadie tenia equipaje de bodega, sin embargo llegamos al aeropuerto a las 3 pm, esa hora habria podido usarse en ver las cataratas porque ademas el dia estuvo bastante nublado, de hecho el comentario de los del lado canadiense es que no habian visto nada... por fortuna desde el lado americano logramos verlas.
5. Notificar en que fechas del año el paseo en el barco Mistery esta funcionando, porque se supone que el tour lo incluye pero por fecha no estaba disponible (aun habia hielo).Read full review
Everything worked well for this excursion. The falls were wonderful with a good buffet lunch. Our driver was very knowledgeable and showed us lots of view points. However, our flight was delayed by 7 hours on the way back to jfk..........
Tutto ben organizzato, se non fosse che abbiamo perso due ore perché si è rotto il pullman. Comunque gli organizzatori hanno fatto il possibile per risolvere il problema.
We had a great tour despite the shutdown at PA and DC. Rex Lin the guide was really great. knowledgeable and approachable. very patient with late comers. definitely recommend Rex Lin.
This experience was the highlight of my holiday. We were very lucky that there had been a snow storm a couple of days before we visited Niagara Falls, which made the scenery even more sensational. Our tour guide was fantastic, the lunch wa..s excellent, and the format of the day was fantastic. We view the falls from below, behind and above. I totally recommend this tour.Read full review
By: LESLIE ALEJANDRA LOZANO | Sun Jan 06, 2019 at 03.43 AM
Terrible experiencia. El camión de malísima calidad.viejo y sin espacio. Olia mal. No nos pudimos conecta a internet tampoco.
Apenas 1 hr para visitar las cataratas fue muy poco.
Tour is well organized. I just hope itinerary with exact places to visit is given prior to the tour. So passengers could prepare money for the additional acrivities they would like to see.
Hotel Rooms varies. Our first night near niagara.. was low budget. 2nd night in Toronto was better.
Bus driver was good, kept us safe and was on time.
Tour guide suki was organized and competent.Read full review