Never again!!
Reservation # E-2031472
We are now the fourth day of the 5 days Canadian Rockies mountains tour , I write to give up the tour now and complain the ridiculous arrangement of the itinerary.
As I thought that you are the leading ..and professional travel agency among the industry and now we are very disappointed.
We have the following complaint:
1) Almost everyday we need to spend at least six hours travelling to and fro the same highways for the same repeated starting points as to go to the destinations that are within two hours drives in distance.
Supposedly it should be a circuit route arranged.
2) One of my family member is 84 years old lady. No any appropriate advice from your so called TOUR4FUN experts office was given and we need to give up the tour on the last day after four days torture.please refer the follows:
3) The lunch time everyday is less then one hours everyday which is not make sense (including getting off from the coach, finding restaurant, order and waitOMG for the food, getting back to coach)
Moreover, we pay extra money to book 2 rooms for three people for including the 80+ old lady and myself 60 years old, our rooms were assigned far far away (like today rooms one at fifth and the other at third floor ) that we could not take care of each other.
We found that some of the other members like us is planning to complain. That means that we are not the only people not satisfying the false arrangements.
Please refund whole or portion of the money for our time loss or any compensation we should deserved.
As a responsible company, I wish that you will face the matters seriously.
A tired passengerRead full review
Complaints: Terrible itineraries ever!
Reservation # E-2031472
We are now the fourth day of the 5 days Canadian Rockies mountains tour , I write to give up the tour now and complain the ridiculous arrangement of the itinerary.
As I thought ..that you are the leading and professional travel agency among the industry and now we are very disappointed.
We have the following complaint:
1) Almost everyday we need to spend at least six hours travelling to and fro the same highways for the same repeated starting points as to go to the destinations that are within two hours drives in distance.
Supposedly it should be a circuit route arranged.
2) One of my family member is 84 years old lady. No any appropriate advice from your so called TOUR4FUN experts office was given and we need to give up the tour on the last day after four days torture.please refer the follows:
3) The lunch time everyday is less then one hours everyday which is not make sense (including getting off from the coach, finding restaurant, order and waitOMG for the food, getting back to coach)
Moreover, we pay extra money to book 2 rooms for three people for including the 80+ old lady and myself 60 years old, our rooms were assigned far far away (like today rooms one at fifth and the other at third floor ) that we could not take care of each other.
We found that some of the other members like us is planning to complain. That means that we are not the only people not satisfying the false arrangements.
Please refund whole or portion of the money for our time loss or any compensation we should deserved.
As a responsible company, I wish that you will face the matters seriously.
A tired passengerRead full review
1)The Tour guide was overly stressed through out the Trip.This caused her to loose patience fairly quickly with her customers.
2)The tour guide definitely needs to improve her language and communication skills in English. Due to her lack o..f skills, multiple times through out the trip many individuals felt targeted and as if Racial remarks were made.This was pointed to her many times to mind her language and not to be racial in her remarks and comments.
3) Hotels selected for the Trip were also below standard. many basic amenities were missing such as Unclean washrooms,Dirty Towels and uncomfortable beds.
4) During the entire journey the Lunch and dinner locations selected were bias to one specific community.This information was totally missing at the time of booking.It is important to keep all customers and dietary restrictions in mind when choosing eatery locations.
OVERALL EXPERIENCE OF THIS TRIP WAS VERY BAD. WILL NEVER RECOMMEND OUR FRIENDS TO GO FOR THIS TOURSRead full review
Because, the tour is not what we expected, traveling 4.5 hours from one place to stay there barely 30 minutes, and then traveling again 4.5 hours to go to the hotel, definitely that's not the definition of a tour, our tour guide of the firs..t 3 days, was excellent but then you pass us to a different "guide" and was a horrible service. Definitely not worth the money, and the food service is very bad, only Chinese food options, not everyone likes Chinese, and the day of the train tour, our lunch was cold. The only good thing was the landscaping, good pictures but not enough time to enjoy the place and more than 8 hours traveling is just something very stupid.!Read full review
By: Daniele Schacca | Sun Oct 06, 2019 at 01.26 AM
Brian Montgomery was the best tour guide ever!!! I would love to book another tour with him and not my other tour guide. The drivers need to relax more and stop driving aggressively
we have taken several package tours with Tours4fun. In all our previous tours we enjoyed. the tour guides and bus drivers were excellent. In this tour also the bus driver was very efficient and great. But some how the tour guide was not to ..the standards of Tours4fun. In many occasions he was very rude and was community oriented than being customer oriented. Its up to the company to take car of this issue. We am worried to plan my next trip, probably might bump in to the same guide.Read full review
By: Saurabh Chaubal | Wed Oct 02, 2019 at 03.11 AM
The tour was very well organised. The schedule is quite hectic as it starts early but it is required to cover the long distances and the attractions within those days. The manager Ryan was simply fantastic as he was very accommodative while.. ensuring that the schedule was timely followed. The communication was in English and Mandarin with no problems at all. The hotels selected were also very nice. Would highly recommend this tour - excellent value for koney. Have booked another tour through tours4fun at vancouver starting this Friday and expect a similar standard of service.
Just some info for people travelling with small kids - we were advised to carry the car seat for our little daughter who is 2 years old but it could not be used since the bus did not have the belt to hold the car seat.Read full review