100% Wonderful tour spoiled by petulant tour guide
By: Anonymous | Wed Sep 13, 2023 at 12.00 AM
If I could give the tour guide zero stars, I would have. We did, however, have a different guide/driver for Yosemite, and HE was terrific - a complete contrast to the main guide. The first guide, whose name I don't even want to remember, se..emed to hate his job and dislike the tourists on his bus more. He was rude, unpleasant and should not have been in a position of influence (where he could demand the tip and allocate seats and hotel rooms). He spoiled an otherwise fairly great trip. When joining up with the main bus after Yosemite, my family actually felt apprehensive about seeing the main guide again! [2 kids, 2 parents] The guide would use threats to get the passengers back onto the bus on time - "You will have to pay for a taxi to get to our next destination as the bus will not wait for you!" I know what time to return to the bus and will be there unless prevented by an emergency. I don't need lots of threats nor do I appreciate them. Pity he could not restrain his disdain for us passengers. He also seemed to have a deal with a particular Chinese restaurant/complex whereby he would highly recommend it and park the bus close to it, giving the impression there were no other places to eat. It wasn't until the second night at the same location that we found non-Chinese restaurants to eat in with our kids! There were lots of other options, cheaper, with salads and English menus - you just had to walk further away, but when you arrive disoriented at 2030 for dinner, you haven't the energy to search a strange location in the dark. The bus trip entailed lots of freeway travel but once you arrived at your destinations, it appeared worth all the traffic snarls. The bus driver was not the best driver, once reaching speeds of 123km/h (we could see the speedometer from our seat) - scary stuff when you realise that a traffic jam is immediately ahead and strenuous braking was necessary to stop (yes, the traffic was that bad). One of our party got sick from his constant accelerate/decelerate method of driving as it is like push/pull, push/pull on your stomach! Far better to just accelerate in a gradual, smooth drive-style (I have driven a bus). Going down one hill, he had to stop the bus half-way due to stinking smoke in the cabin and it turned out to be he had burned the bus's brake pads! No-one was impressed and some passengers were really fearful. Did not use lower gears to slow the bus, justl rode the brake. The very early starts were not worth it in every case - many passengers said they'd rather sleep an extra hour than visit Stanford University at 0700, particularly as no description of any buildings was provided by the guide. You were just expected to wander through empty university avenues and figure it out for yourself. The tour was not very expensive in comparison to other tour companies and I take that into consideration when writing this review. You pay for what you get. The hotels were pretty good for the prices; one even had a good breakfast buffet, which you sadly couldn't take much advantage of as you had to be finished at around 0610. Heating & coffee machine didn't work sometimes, but otherwise clean. Now, more about the actual tour: San Francisco was fantastic - the harbor cruise with earphone-guided commentary is worth doing twice! Yosemite in full snow at -4 degrees C was magnificent, but our friends who did the 17 mile drive also had positive things to say about that option. I would happily have stayed much, much longer or even overnight in Yosemite, though, as it was so beautiful, stunning and unusual. Solvang was interesting and wish we could have stayed longer (maybe 1 hour more) there also. The Santa Barbara stop was disappointing as all you got to see was a car park by the beach with conveniently-located rest rooms. You could briefly walk along a stretch of beach that was not very attractive, near a drainage area. No coffee stop, unfortunately. Call a toilet stop a toilet stop, not a destination stop. Be very aware that this particular tour is conducted in Mandarin with 2/3 commentary in that Chinese language and 1/3 of the commentary conducted in English. It was not the same as even with my limited vocabulary, I noticed that there were whole chunks of descriptions missing when the guide spoke English - and English always came second, except with the short-trip guide - even though many of the Chinese passengers spoke English as well. Just because the ratio of Chinese passengers to non-Chinnese passengers was 1 to 5 does not mean you should get a lesser tour as we all paid the same amount of money for this tour! Such a shame that my memories of this tour are so colored by the less-than-ideal guide! He really should get a job in a non-service industry as he seemed so bitter and twisted in his current employment. We would recommend this tour but would be extremely hesitant to do it again ourselves for fear of getting THAT guide! Without him, the tour would have been great, even with the clearly overseas-taught bus driver (i.e. Not up to US standards).Read full review
As a first-time visitor to the US, this tour was perfect. We covered all the major sights without feeling rushed. The guides were informative and accommodating. I especially enjoyed the visit to the Liberty Bell in Philadelphia. Thank you f..or a great experience!Read full review
I can't say enough good things about this tour! It was perfectly paced, allowing us to immerse ourselves in the beauty and history of each destination. Niagara Falls was a definite highlight, as was exploring the vibrant streets of New York.. City. The accommodations were comfortable, and the transportation seamless. This tour exceeded my expectations in every way. A must-do for travelers wanting to see the best of the East Coast!Read full review
I can't say enough good things about this tour! Each stop was well-curated, providing a deep dive into American history and culture. Philadelphia's Independence Hall and the U.S. Capitol were personal highlights for me. The small group atmo..sphere allowed for meaningful interactions with both our guide and fellow travelers. This tour is perfect for history buffs and nature enthusiasts alike. Don't hesitate to book! Read full review
Our kids loved riding on the double-decker bus! It was a fun way to see Seattle, and the stops were well-chosen. The staff were friendly and helpful, making our experience enjoyable from start to finish.
The Orlando Theme Park Tour exceeded all expectations! From the thrilling rides in Orlando to the serene beauty of the Everglades, every day brought new adventures. Key West's sunsets were breathtaking, and Palm Beach's elegance was a perfe..ct end to a perfect trip.Read full review
This tour was the highlight of my vacation! The serene beauty of Grand Teton and the geothermal wonders of Yellowstone were mesmerizing. Our guide made sure we saw all the key sights.
By: Gernot Satovitsch | Tue Sep 12, 2023 at 12.00 AM
Our tour guide Chloe took us on an unforgettable 3 day trip to Zion, Bryce, Monument Valley, Antelope Canyon, Grand Canyon and Seligman. Everything was excellently organized and we had an awesome experience!
We probably visited the most interesting places the chosen region offers. All the guides on our bus were excellent and Nadine helped us with German. Great job of a prepared team! Some of the hotels could offer a bit better infrastructure fo..r their guests, but in general they were good. Special thanks to Nadine Brenda, Roberto and Hylo.Read full review